Answers to your questions.

Imaan fragrances are our own perfumes, crafted in-house in the United Kingdom using carefully selected oils. They are not replicas or copies of any designer brand, and they are not made by the original houses.

We do not claim to be replicas of any fragrance. We spend a great deal of time in our dedicated fragrance lab testing every scent to get as close as possible, but it is impossible to ever achieve a 100% match. Even the original houses adjust their blends over time as raw materials change, so the same name can quietly evolve from one batch to another.

Yes. We only use vegan-friendly fragrance oils, and we are cruelty-free.

We create extrait parfum, the highest oil concentration available — and with all perfumes, not just ours, we do not recommend spraying on clothes. Spraying on clothing may lead to staining and is done at your own risk.

As with all fragrances, keep bottles out of direct sunlight and away from heat or cold. Failure to do so may affect the product. Over extended periods of time, all fragrances may naturally change in scent.

We are based in the United Kingdom. All fragrances are made in-house using carefully selected oils.

No, we are sorry. Our shipping is automatically generated, so we cannot cancel or edit an order once it has been placed. This includes address changes and adding or removing products, as our order processing is automatic.

All orders not received must be reported to us within 7 days of receipt. Please take pictures of the outer wrapping and any damaged items, making sure the fragrance name is visible, and email them to our customer support team. Do not dispose of the bottles or packaging until we have completed our investigation. All damages or missing items must be reported within 7 days of receipt.

Yes. Please note the customer is responsible for all import and duty taxes.

We aim to dispatch orders within 24 hours, and we ship daily — so most orders go out on the following working day. During busy periods processing can take longer. Delivery time frames are calculated from dispatch.

• Express delivery: 1–2 working days.
• Standard delivery: 2–3 working days.

We do not process or ship orders on weekends, bank holidays, or national holidays.

Please check your order confirmation against the email you received. If there are any discrepancies, contact our customer support team with a picture of all goods received along with the packing slip. All errors must be reported within 7 days of receipt.

If you receive a damaged item, it can be replaced or refunded — please contact us within 7 days of delivery. When contacting us please include your name, order number, address, and photographic evidence of the damage. Without evidence we cannot accept a return or issue a refund.

We are unable to exchange or refund a perfume after it has been sprayed. Items must be in their original, unused condition for returns or exchanges — sprayed perfume is considered used and is not eligible.

If your item is unused, contact us within 7 days of delivery and we will exchange your product or offer store credit. The customer is responsible for all return shipping costs; we suggest using a track-and-trace method as we cannot be responsible for items lost in transit on their way back to us. All refunds are subject to inspection by our team.

Read the full return policy ↗